Terms & Conditions

1. Acceptance of Terms

By accessing or using EzMedSource ("we," "us," or "our"), including the EzMedSource website (ezmedsource.com), platform, and messaging services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.

2. Description of Service

EzMedSource provides a biomedical AI assistant and support platform. The Service allows users to ask questions about medical device manuals, FDA recalls and safety information, manufacturer documentation, and troubleshooting procedures. Users may also request escalation to our human expert team for further assistance.

3. EzMedSource Messaging Program

The EzMedSource Messaging Program provides conversational support via SMS and WhatsApp. By sending a message to our program phone number, you consent to participate in the program and agree to the terms below.

• Program Name: EzMedSource Messaging Program
• What You'll Receive: AI-generated responses and human-assisted support related to medical device information, FDA data, troubleshooting guidance, and account-related assistance
• Message Frequency: Message frequency varies based on your interaction. We respond to messages you initiate. We do not send unsolicited marketing messages.
• Message and Data Rates: Message and data rates may apply. Check with your carrier for details.

Support Contact: For assistance, email support@ezmedsource.com or reply HELP to any message.

For details on how we handle your data, see our Privacy Policy.

4. Important Disclaimers

All information provided through the Service is for informational purposes only. Specifically:

• Responses are not medical advice and should not be treated as such
• Do not rely on EzMedSource for clinical decision-making, patient care, or emergency situations
• Always consult with qualified healthcare professionals and refer to official manufacturer documentation before performing any procedures
• AI-generated responses may contain errors; you are responsible for verifying all information against original manufacturer documentation and applicable regulations

5. User Responsibilities

You are responsible for confirming all procedures, specifications, and safety information with the original manufacturer documentation. EzMedSource provides reference information to assist your research but does not replace official sources.

6. Acceptable Use

You agree not to use the Service to:

• Send abusive, threatening, harassing, or offensive content
• Transmit illegal, fraudulent, or deceptive material
• Attempt to interfere with, disrupt, or overload the Service
• Impersonate another person or entity
• Use the Service for any purpose that violates applicable law

We reserve the right to suspend or block any phone number or user account that violates these terms or engages in abusive behavior, without prior notice.

7. Limitations of Liability

To the maximum extent permitted by applicable law, EzMedSource and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee the accuracy, completeness, or timeliness of any information provided through the Service, including AI-generated responses.

8. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, and software — are the property of EzMedSource or its licensors and are protected by copyright, trademark, and other intellectual property laws.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described therein.

10. Modifications to Terms

We may update these Terms & Conditions from time to time. Material changes will be reflected by updating the "Effective Date" below. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.

12. Contact Us

If you have questions about these Terms & Conditions, contact us at:

• Email: support@ezmedsource.com
• Mailing Address: Attn: EzBizPortal, 1475 Walnut Street, Kansas City, MO 64106, USA