How we collect, use, and protect your information
EzMedSource ("we," "us," or "our") operates the EzMedSource platform, website (ezmedsource.com), and the EzMedSource Messaging Program (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Service, including via SMS, WhatsApp, or other messaging channels.
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
When you use the Service — including when you send us a text message or WhatsApp message — we may collect:
We do not require you to create an account to use the messaging service. We collect only the information necessary to respond to your request.
We use the information we collect for the following purposes:
Messages you send to the Service may be processed by artificial intelligence (AI) models to generate responses. These AI models may be operated by EzMedSource or by third-party AI providers working on our behalf. AI-generated responses are for informational purposes only and do not constitute medical advice.
We may store conversation logs — including message contents and associated metadata — for the purposes of debugging, testing, quality assurance, and service improvement. These logs are accessible only to authorized personnel and service providers who need them to operate the Service.
We may share limited information with third-party service providers that are required to operate the Service, including:
These providers are contractually required to use your data only for the purpose of providing services to us and to maintain appropriate security measures.
We do not sell personal information. We will never sell your phone number, message contents, or any other personal data to third parties.
We retain personal information collected through the Service for up to 12 months from your last interaction, unless you request earlier deletion. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytics purposes.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.
The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at the address below.
You may request deletion of your personal information at any time by contacting us at support@ezmedsource.com. We will process your request within 30 days and confirm deletion via the contact method you provide.
You may also opt out of the messaging program at any time by replying STOP to any message from us.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the bottom of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
See also our Terms & Conditions for additional information about the EzMedSource Messaging Program.