Cut the Red Tape. Elevate Care.

Hopital Lumiere serves Bonne Fin, a mountain community in southern Haiti. It is the kind of hospital where one machine carries an entire surgical program. Its GE OEC 9600 C-Arm — the device surgeons depend on for live imaging — went down.

The old way: 8–9 weeks in the dark

Diagnosis took about four weeks of back-and-forth before the problem was traced to a failed S-RAM card. Sourcing the part took four to five weeks more. For 8–9 weeks, a working hospital lived without surgical imaging.

With EzBot on WhatsApp: about 30 minutes

A technician sent a photo of the machine and a voice memo describing the fault. EzBot identified the device, matched the error to the S-RAM failure in the service manual, and walked through the checks. Diagnosis took about 30 minutes. The part was ordered the same day.

EzBot also surfaced something no parts catalog would: a decommissioned OEC 9600 at Hopital Albert Schweitzer, 85 km away, with a working S-RAM card — a salvage option at $180 instead of $245 vendor quotes.

AI that makes every technician as good as the best one.

An infusion pump — FDA-approved and still in clinical use — depended on a microchip its maker discontinued years ago. No distributor stocked it. No broker could find it. The chip finally turned up somewhere nobody was looking: inside a 1990s arcade machine.

Here is the part that matters. Someone in the industry already knew that. They were willing to share — but only once governance guaranteed two things: credit for what they knew, and control over who could see it. Their knowledge could not be handed to their competitors.

Why permissioned sharing is built into EzBot

That story is why knowledge-sharing in EzBot is permissioned by design. Contributors decide who sees what they share. They can exclude competitors, keep attribution, and revoke access. Knowledge moves — on its owner's terms.

The clock is running

More than half of working biomeds are approaching retirement, and what they know retires with them: the failure patterns, the workarounds, the chip inside the arcade machine. Capturing that knowledge — with credit and control — is the difference between a repairable fleet and a device graveyard.